Online shop

All things online shop

WHERE'S MY ORDER?
Thanks for shopping with us.    Orders on our standard delivery service are usually dispatched within 72 hours*. The only anomaly is for orders placed af...
Fri, 25 Nov, 2022 at 9:39 AM
I'VE ONLY RECEIVED PART OF MY ORDER?
If you ordered a large order from us then it is likely your goodies will be coming in 2 or more packages. As much as we try to keep all the parcels together...
Tue, 9 Mar, 2021 at 2:01 PM
WHY HASN'T MY PAYMENT GONE THROUGH?
BrewDog subscribes to the 3D Secure Payment Protection System and as such all our transactions are monitored by your banks fraud protection team.  If yo...
Mon, 1 Mar, 2021 at 1:20 PM
WHY AM I GETTING A 'ZIP CODE INVALID' ERROR MESSAGE?
This error occurs when a different billing address is given to the one the payment card is registered to. Please ensure that your billing address directly m...
Wed, 31 Aug, 2022 at 11:40 AM
HOW CAN I USE MY GIFT CARD BALANCE/STORE CREDIT?
When you redeem a gift card in your account, it is automatically added to your gift card balance. To use this gift card balance (or store credit), you will ...
Fri, 23 Sep, 2022 at 10:51 AM
WHY AM I GETTING A 'THIS DELIVERY METHOD IS NOT AVAILABLE' ERROR?
Due to Brexit, our UK online shop is not able to ship internationally anymore. However, customers in France, Netherlands ans Spain can still make purchase...
Wed, 31 Aug, 2022 at 11:41 AM
WHEN WILL I RECEIVE MY LAOUT BEER?
All pre-orders have now been dispatched. If you haven't received your order please raise a ticket HERE. #BREWDOGLAOUT is here. Peter Crouch said it...
Mon, 24 Oct, 2022 at 11:50 AM
WHEN WILL I RECEIVE MY BORIS LIE-PA BEER?
Boris Lie-PA was available for pre-order only until 10.00 BST 01.09.2022: If your order was placed from 12:30 BST 07.07.2022 to 11:00 BST 09.07.2022, you ...
Mon, 24 Oct, 2022 at 11:52 AM
BUY ONE GET ONE TREE TERMS & CONDITIONS
BUY ONE GET ONE TREE Buy One Get One Tree is a sustainability-driven on-pack campaign that gives consumers the chance to ‘plant a tree’ via a 3rd party pa...
Wed, 31 Aug, 2022 at 11:41 AM
I'M UNABLE TO LOG INTO MY BREWDOG.COM ACCOUNT
You can log-in to your account just HERE. If you can't remember your password, please try resetting it by clicking on the 'forgot password?'...
Wed, 31 Aug, 2022 at 11:41 AM