Billing

When is my last chance to cancel and not be charged for the next issue?
The last chance to cancel is midnight of the day BEFORE sign-ups close for that issue. As an example, sign-ups for Issue 2 closed on Thursday 19th April. So...
Fri, 25 May, 2018 at 5:02 PM
I missed the deadline to cancel for an upcoming issue and was charged. Can this be refunded?
Once your payment has gone through, you are locked in for that issue and it can’t be cancelled. You can cancel your subscription now and you won’t be charge...
Fri, 25 May, 2018 at 5:02 PM
How do I update my payment details?
First, log in and go to the subscription management page (https://www.brewdog.com/members/subscriptions). Find the subscription you wish to edit and click...
Fri, 25 May, 2018 at 5:03 PM
I received notification of an unsuccessful payment! Can I still receive this issue?
Unfortunately not – due to the exclusive subscription based nature of the beers available in the club, forecasting of beer needed for the next issue is on a...
Fri, 25 May, 2018 at 5:04 PM
Why was my payment declined?
The most common reasons for a payment failure are insufficient funds in the account or a decline from the bank. If you’d like to know the specific reason co...
Fri, 25 May, 2018 at 5:04 PM
What if my billing address does not match the address used on my payment card?
This is fine – our recurring payments are taken via Stripe. The Stripe platform does not validate against your billing address. All you need to do is make s...
Fri, 25 May, 2018 at 5:04 PM