Delivery

Got a query on Fanzine, check out here before raising a ticket

When will I receive my first box?
Fanzine is a Monthly Subscription, Boxes are shipped out every second Monday, of the Month,  If you have signed up before midnight on day prior to the 1st o...
Thu, 31 Jan, 2019 at 4:19 PM
How do I track my Fanzine order?
For UK orders, you will receive an email on the day of dispatch, with your tracking number. You can use this to track your order at www.royalmail.com, All o...
Thu, 31 Jan, 2019 at 4:24 PM
How do I update my delivery address and specify a safe place?
By default, your billing address is used as your delivery address for Fanzine (unless you’ve specified a different delivery address when signing up). To cha...
Thu, 31 Jan, 2019 at 4:26 PM
Can I change my address prior to dispatch?
No – your delivery address is locked in when payment is taken for that issue. You have only until midnight the day BEFORE payment is taken (the last day of ...
Thu, 31 Jan, 2019 at 4:27 PM
My cans arrived dented!
Sorry to hear about that! Due to the fast moving nature of this club, we don’t replace cans that are dented – the important thing is that the beer has arriv...
Thu, 31 Jan, 2019 at 4:38 PM
My cans arrived damaged and leaking!
Oh no! Sorry to hear this! Get in touch with us on fanzine@brewdog.com and we’ll arrange a replacement or a refund, whichever is easier for you.You will nee...
Thu, 31 Jan, 2019 at 4:36 PM
Can I receive delivery notifications?
Yes of Course! Royal Mail sends out a notification on the morning of delivery advising that the box will be delivered today. They also send a further notifi...
Thu, 31 Jan, 2019 at 4:33 PM
What if the Monday for dispatch is a bank holiday?
If the usual dispatch date for an issue falls on a bank holiday, this will be rectified, the issue will be dispatched the following working day.
Thu, 31 Jan, 2019 at 4:39 PM
When Does Fanzine Leave Ellon?
Hey Thanks for reaching out! Your Fanzine is on its way! We aim to ship Fanzine on the 2nd Monday of the month (we’re trying to get EU sent on...
Thu, 31 Jan, 2019 at 4:40 PM
Why Dont I get my Tracking email the same day my Fanzine is Shipped?
 If you ship on Monday why don’t i get my tracking email on the same day? UK: When Royal Mail collect our deliveries, they don’t automatically get logged ...
Thu, 31 Jan, 2019 at 4:40 PM