Delivery

Got a query on Fanzine, check out here before raising a ticket

When will I receive my first box?
Boxes are shipped out every second Monday, beginning on 16th April 2018 and every fortnight thereafter. If you have signed up before midnight on the Thursda...
Fri, 25 May, 2018 at 3:30 PM
How do I track my Fanzine order?
For UK orders, you will receive an email on the day of dispatch (every other Monday, for the issue billed 11 days prior) with your tracking number. You can ...
Fri, 25 May, 2018 at 4:55 PM
How do I update my delivery address and specify a safe place?
By default, your billing address is used as your delivery address for Fanzine (unless you’ve specified a different delivery address when signing up). To cha...
Fri, 25 May, 2018 at 4:56 PM
Can I change my address prior to dispatch?
No – your delivery address is locked in when payment is taken for that issue. You have only until midnight the day after payment is taken (Friday) to change...
Fri, 25 May, 2018 at 4:57 PM
My cans arrived dented!
Sorry to hear about that! Due to the fast moving nature of this club, we don’t replace cans that are dented – the important thing is that the beer has arriv...
Fri, 25 May, 2018 at 4:58 PM
My cans arrived damaged and leaking!
Oh no! Get in touch with us on fanzine@brewdog.com and we’ll arrange a replacement or a refund, whichever is easier for you.
Fri, 25 May, 2018 at 4:58 PM
Can I receive delivery notifications?
Yes! Royal Mail sends out a notification on the morning of delivery advising that the box will be delivered today. They also send a further notification upo...
Fri, 25 May, 2018 at 5:00 PM
What if the Monday for dispatch is a bank holiday?
If the usual dispatch date for an issue falls on a bank holiday, the issue will be dispatched the following working day.
Fri, 25 May, 2018 at 5:01 PM