Online shop

All things online shop

Where’s my order?
Delivery to mainland UK addresses usually takes 3 - 5 working days, but we endeavour to deliver earlier than this where possible. Off-Shore UK addresses tak...
Wed, 26 Jul, 2017 at 3:50 PM
What if I'm not home to sign for my order?
If ordering with Parcelforce, you have the option of having your parcel left at your local post office for collection. For other orders, the courier will le...
Wed, 26 Jul, 2017 at 3:51 PM
I have a problem with my order, what do I do?
We’re here to help! Please contact us at onlineshop@brewdog.com and we’ll aim to respond to you within 1 working day. If you have any questions about re...
Wed, 26 Jul, 2017 at 3:51 PM
Can I add an item to my order once it's placed?
Unfortunately, not. Once an order is placed you will receive a confirmation email, which is sent to our warehouse for picking and packing. However, it is a ...
Wed, 26 Jul, 2017 at 3:51 PM
Can I change my address/details once an order is placed?
As per our terms and conditions it is your responsibility to ensure that the details you enter into the checkout are correct. If you have made an error, ple...
Wed, 26 Jul, 2017 at 3:52 PM
Can I purchase a gift voucher online?
Yes you can, you can find them here. These gift vouchers can be purchased either for yourself or for a gift or for someone else by entering their email addr...
Wed, 26 Jul, 2017 at 3:52 PM
I don’t need to pay VAT, can you remove this?
Unfortunately as these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all inte...
Wed, 26 Jul, 2017 at 3:53 PM
Will I need to pay customs fees on international orders?
Orders (including gifts) may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are ha...
Wed, 26 Jul, 2017 at 3:53 PM
Do you ship to the United States?
Unfortunately, due to legal restrictions we no longer ship alcohol to the USA. However, you can still order merchandise from us.
Wed, 26 Jul, 2017 at 3:53 PM
Why hasn't my payment gone through?
BrewDog subscribe to the 3D Secure payment protection system and as such all our transactions are monitored by your banks fraud protection team. If your pay...
Wed, 26 Jul, 2017 at 3:54 PM