If you ship on Monday why don’t i get my tracking email on the same day?

  • UK: When Royal Mail collect our deliveries, they don’t automatically get logged into their system. They first have to be transported to their central sortation hub in Glasgow, sorted, and then scanned.This is what triggers the first entry in the online tracking log.

  • EU/rest of World: We ship directly to the Asendia hub at Heathrow, from here it is then sorted and scanned. Again, this is what triggers the first entry in the online tracking log.